FAQ's
Discover answers to our most common moving inquiries
Your Guide to a Stress-Free Move: Frequently Asked Questions
Find answers to your most pressing questions and learn how our expert team ensures a smooth, efficient, and worry-free moving experience.
Our services are available 24/7. You can contact us through phone numbers, social media, or email, and we usually respond within a short time.
Yes, we have all the necessary insurance to cover the furniture, the workplace, and all the requirements needed to protect the client’s furniture from damage and breakage. We have a strict commitment to provide maximum protection for the furniture or anything transported in our trucks.
Yes, this service is easily available to all customers. We have all the necessary tools to disassemble and assemble furniture and bedrooms. We pack them, and after moving to the new location, we assemble them again. We have a specialized, multi-service, and experienced team to handle these services.
Our company is located in Bonnyrigg, NSW, and we cover the entire state of NSW, whether the job is local or interstate. For other states, we cover all interstate jobs from NSW to other states and vice versa.
When we arrive at the client’s location, we wrap all fragile or breakable items for a nominal fee in local jobs (this is optional, not mandatory). We then place the items and wrap them with blankets (free for all jobs) to protect them from breaking or damage. For interstate jobs, we provide free shrink wrap in addition to the blanket wrapping for extra protection. We also offer insurance against breakage and damage for all items, as well as client’s house insurance to cover any scratches or breaks that may occur during the move. We take all precautions to ensure the safety of the client’s house and items during transportation, and we have not received any complaints regarding broken or damaged items. However, we are not responsible for any items wrapped by the client that are damaged or broken, such as TVs in boxes or fragile glass items that we cannot see inside the packaging.
Yes, we offer all services, including packing, wrapping, interstate transportation, and local transportation.
Yes, there are prohibited items according to Australian safety regulations. These include gas cylinders and all fast-igniting materials like kerosene and gasoline.
It is recommended that clients contact us through our social media platforms, phone numbers, or email at least two weeks before the loading date. In some cases, clients may need to move within a week or less due to an emergency. We will accommodate their request immediately if we have an available team. We handle all circumstances our clients may face by providing quick and immediate solutions, ensuring a stress-free moving experience.
We are not the only ones, and we don’t want to compete with other companies to impose our services on customers. However, we believe in providing good service, and we excel in professionalism, quality, and fast service. We aim to build friendships through our team and clients. We don’t just want to move customers once, but we want to create lasting friendships and future service connections. We offer periodic deals, and our prices are reasonable, which is why we see ourselves as a trusted choice for our services.
Our company is based in Sydney, and all prices in Sydney are approximately similar in terms of the number of rooms. The difference lies in the number of hours for the call-out, ranging from an extra hour or half an hour, depending on the distance. If loading or unloading involves stairs or floors, there may be a small additional charge, but it’s not expensive.
Our interstate moving prices vary from state to state and depend on the size of the truck, available space, and the number of rooms. When moving interstate, the truck is dedicated to a single client, ensuring a safer way to transport furniture. Additional charges may apply in some cases if the furniture includes very heavy items such as a piano, which requires more than two people to carry.
For local jobs, the cost is calculated based on the hours of truck usage and the number of workers, starting from the moment we arrive at the client’s house until the job is completed, whether it’s packing or moving from one address to another. There is also a call-out fee, which includes an extra half hour or more depending on the client’s location. We also offer fixed-price jobs, which are more common for interstate and long-distance moves that take more than 3 hours. Clients have the freedom to choose our services based on hourly rates or fixed prices. We also provide special offers and discounts to accommodate and assist clients with their needs.
Absolutely. St Charbel Removals is here to handle emergency changes professionally and provide quick and immediate solutions.
After booking, we usually ask clients to pay a deposit via credit card or bank account, and they will receive a receipt for the payment. In some cases, the appointment may be canceled, and the deposit refunded, such as when the client experiences a medical condition and cannot move. In these cases, we will reschedule the appointment if the client wishes. Otherwise, we regret that the deposit will not be refunded, as the cancellation is not due to our circumstances.
We often provide offers and competitive prices that cater to the needs of all clients, including seniors, students, and military personnel. We even accommodate wealthier clients to ensure fairness among all socioeconomic classes. Sometimes, we offer discounts on the total working hours to make the final price more suitable for all clients, especially those with limited income or those who are unemployed.
Thank you for taking the time to explore our FAQs.
We hope that we have addressed your concerns and provided valuable information about our removal services. If you still have any questions or need further clarification, please don’t hesitate to reach out to our friendly team. We are here to help you and ensure a smooth and stress-free moving experience. You can contact us via phone, email, or through our social media channels. We look forward to assisting you with your upcoming move and providing you with the exceptional service you deserve.
